Cancellation Policy

I understand that life happens. Plans change, people get sick, work runs late, and unexpected situations arise. I don’t expect perfection, only respectful communication.

Deposits & Advance Payment

Some bookings require a deposit, while others may require payment in full before the appointment. This will always be discussed and agreed upon before your booking is confirmed.

Any payment made reserves your appointment exclusively for you and compensates me for keeping that time unavailable to other clients.

Rescheduling

If you need to change your booking, please let me know as soon as possible.

The more notice you provide, the more flexibility I can usually offer. Whenever practical, I’m happy to work with you to find another suitable time.

Cancellations

Where a deposit has been paid, it is generally non-refundable if you cancel your booking.

For bookings that have been paid in full in advance, same-day cancellations are non-refundable. Depending on the amount of notice provided and the circumstances, I may choose to transfer some or all of your payment to a future booking at my discretion, but this should not be expected.

No-Shows

If you fail to arrive for your booking or stop communicating after confirming our appointment, any deposit or advance payment will be forfeited.

Repeated no-shows or unreliable booking behaviour may result in future booking requests being declined.

If I Need to Cancel

Although it is rare, I may occasionally need to reschedule due to illness, family emergencies, travel disruptions or other unexpected circumstances.

If this happens, you will always be offered the choice of:

• transferring your payment to another mutually convenient date, or
• receiving a full refund of any payment already made.

Running Late

If you are running behind, please send me a quick message on 0435 349 800.

I’ll always do my best to accommodate reasonable delays, but depending on my schedule, your session may still need to finish at the originally agreed time so that I can honour other commitments.

Kindness Goes Both Ways

My goal is never to punish people for being human. Clear communication and mutual respect solve almost every situation.

If something unexpected comes up, simply let me know. I’ll always do my best to find a fair solution that respects both your circumstances and the time I’ve reserved especially for you.